Privacy Policy

About this policy

CoreHubility Health Services Pty Ltd (ABN 42 695 382 195) (“CoreHubility”, “we”, “us”) respects your privacy. This policy explains how we collect, use, store and share personal information, including through this website. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

• Contact details, such as your name, phone number and email address.
• What you tell us in an enquiry, order or conversation.
• Order and delivery details when you hire or buy equipment.
• If we provide supports to you: the information we need to deliver them safely, which may include health and disability information and NDIS plan details. We collect this with your consent.

How we collect it

We collect information when you send an enquiry through this website, email or call us, place an order or meet with us. We may also receive it from someone you have authorised, such as a plan manager, support coordinator or family member, with your consent.

How we use it

• To respond to your enquiry and give you the information you ask for.
• To plan and deliver supports, accommodation, equipment hire and orders.
• To arrange delivery, setup, invoicing and payment.
• To meet our legal, safety and NDIS obligations.

Our website

When you send an enquiry through this website, your message is delivered to our email inbox by FormSubmit, a third-party form service. When online card payments are available, they are processed by Stripe; we do not see or store your full card details. This website does not use advertising or tracking cookies.

Who we share it with

We do not sell your personal information. We only share it when it is needed to provide our services or when the law requires it, for example with your plan manager, support coordinator, the NDIA, the NDIS Quality and Safeguards Commission, health professionals involved in your care, or delivery providers. Where possible, we ask for your consent first.

Keeping it safe

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. Access is limited to the people who need it to do their job, and we keep records only for as long as we need them or as the law requires.

Seeing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it. Contact us using the details below and we will respond within a reasonable time.

Questions and complaints

If you have a question or a concern about how we handle your information, please contact us first so we can try to put it right. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

For complaints about NDIS supports or services, you can also contact the NDIS Quality and Safeguards Commission on 1800 035 544 or at www.ndiscommission.gov.au.

Contact us

CoreHubility Health Services Pty Ltd
84 Grange Road, Eastern Heights QLD 4305
Phone: 0424 220 896
Email: admin@corehubility.com.au